Everyday products,
in one place.
Browse products across Home and Living, Fashion and Accessories, and Toys and Games, with delivery available throughout the United Kingdom.
Everyday products,
SHOP BY
Collection
About Jake & Julia
Jake & Julia is a UK online store offering products across Home and Living, Fashion and Accessories, and Toys and Games. Our aim is to make it easier to browse useful everyday items in one place, with clear product information, secure checkout, free UK shipping, and customer support when you need it.
Frequently asked questions
Do you offer free shipping?
Yes. We offer free delivery on all orders within the United Kingdom.
How long will my order take to arrive?
Orders are typically processed within 1–2 working days. Once dispatched, delivery usually takes 3–7 working days. You'll receive a confirmation email with tracking details once your order has been shipped.
Can I track my order?
Yes. Once your order has been dispatched, we'll send you a shipping confirmation email with your tracking information (where available), allowing you to monitor your delivery.
What is your returns policy?
We offer a 30-day return period from the date your order is delivered. To be eligible for a return, items must be unused, in their original condition and returned with the original packaging. Please contact our customer support team before returning any item so we can provide return instructions.
When will I receive my refund?
Once your returned item has been received and inspected, approved refunds are processed to your original payment method. Please allow up to 7 business days for the refund to appear in your account, depending on your payment provider.
Which payment methods do you accept?
We accept Visa, Mastercard, Maestro, American Express, Paypal, Apple Pay, Google Pay, Shop Pay and UnionPay. All payments are securely processed using SSL encryption to help protect your payment information.
How can I contact customer support?
If you have any questions about your order or our products, you can contact us at info@jakeandjulia.com.
Customer Support Hours
Monday to Friday: 9:00 am – 5:00 pm (UK time)
Saturday & Sunday: Closed
We aim to respond to all enquiries within 12 business hours.