Privacy policy

Privacy Policy

This Privacy Policy explains how Jake and Julia collects, uses, stores and protects your personal information when you visit Jakeandjulia.com, place an order, contact us or otherwise use our services.

We process personal information in accordance with applicable United Kingdom data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Jake and Julia is responsible for deciding how and why your personal information is processed when you use our website and services.

Jake and Julia
16 Havers Ln
Bishop's Stortford CM23 3PB
United Kingdom

Email: info@jakeandjulia.com

Personal Information We Collect

The personal information we collect depends on how you interact with our website and services. It may include:

Your name.
Your email address.
Your telephone number.
Your billing and delivery addresses.
Your order details and purchase history.
Payment confirmation and transaction information.
Information relating to returns, refunds and exchanges.
Messages and other information you provide when contacting us.
Your marketing and communication preferences.
Technical information, such as your IP address, browser type, device information and operating system.
Information about how you use our website, including pages viewed, interactions and referral information.
Cookie identifiers and similar technology data.

We do not normally receive or store your full payment card details. Payments are processed securely by authorised payment service providers.

How We Collect Your Information

We may collect personal information:

Directly from you when you place an order.
When you create or use a customer account.
When you contact us through email or a contact form.
When you request a return, refund or exchange.
When you subscribe to marketing communications.
Automatically through cookies and similar technologies.
From service providers that assist with payments, delivery, website operation, analytics, fraud prevention and customer support.

How We Use Your Personal Information

We may use your personal information to:

Process, confirm and fulfil your orders.
Arrange delivery and provide tracking information.
Process payments and verify transactions.
Handle returns, refunds, exchanges and complaints.
Respond to enquiries and provide customer support.
Maintain and improve our website, products and services.
Prevent fraud, misuse and unauthorised transactions.
Comply with accounting, tax and other legal obligations.
Send marketing communications where you have provided consent or where otherwise permitted by law.
Measure website performance and understand customer behaviour.
Protect our legal rights and resolve disputes.

Our Lawful Bases for Processing

Under UK data protection law, we must have a valid reason for processing your personal information. Depending on the circumstances, we may rely on:

Contract: when processing is necessary to accept, manage and fulfil your order or provide a service you have requested.
Legal obligation: when we need to process information to comply with legal, tax, accounting or regulatory requirements.
Legitimate interests: when processing is reasonably necessary to operate and improve our business, prevent fraud, protect our services or provide customer support, provided that your rights do not override those interests.
Consent: where you have actively agreed to a particular use of your information, such as certain marketing communications or non-essential cookies.

Where we rely on consent, you may withdraw it at any time. Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Marketing Communications

We may send you promotional emails where you have provided your consent or where we are otherwise permitted to do so under applicable law.

You may unsubscribe at any time by using the unsubscribe link included in a marketing email or by contacting us at info@jakeandjulia.com.

You may continue to receive service-related communications concerning your orders, payments, deliveries, returns or account even after opting out of marketing.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate the site, remember your preferences, maintain your shopping basket, process orders, understand website use and support marketing activities.

Cookies may include:

Essential cookies: required for the website, checkout and security features to function.
Preference cookies: used to remember settings and choices.
Analytics cookies: used to understand how visitors use the website and improve its performance.
Advertising cookies: used to measure campaigns and display more relevant advertising, where permitted.

Where required by law, non-essential cookies will only be used after you have provided consent. You can manage your cookie preferences through our cookie banner or your browser settings.

Disabling certain cookies may affect the way some parts of the website operate.

How We Share Personal Information

We may share personal information with trusted service providers where necessary to operate our business and provide our services. These may include:

E-commerce platform and website hosting providers.
Payment processors and fraud-prevention providers.
Delivery, postal and logistics companies.
Customer support and communication providers.
Analytics, advertising and marketing service providers.
Information technology and website maintenance providers.
Professional advisers, including accountants and legal advisers.
Public authorities, regulators or law enforcement bodies where disclosure is required by law.

These providers may only use personal information as necessary to perform their services or meet their own legal obligations.

We do not sell your personal information.

Payment Processing

Payments made through our website are processed by external payment service providers. These providers may collect and process payment details, billing information and transaction information under their own privacy policies.

Jake and Julia does not normally store your complete payment card details.

International Data Transfers

Some service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that an appropriate level of protection is in place. This may include using approved contractual safeguards or relying on an adequacy regulation recognised under UK data protection law.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:

Complete orders and provide customer support.
Manage returns, refunds, disputes and complaints.
Maintain business and accounting records.
Comply with legal, tax and regulatory obligations.
Prevent fraud and protect our legal rights.

Retention periods may vary depending on the type of information and the legal requirements that apply.

When personal information is no longer required, we will delete, anonymise or securely dispose of it where appropriate.

How We Protect Your Information

We use reasonable technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no website, online transmission or electronic storage system can be guaranteed to be completely secure.

Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information.
Request restriction of how your information is processed.
Object to certain types of processing.
Object at any time to the use of your information for direct marketing.
Request the transfer of certain information to you or another organisation.
Withdraw consent where processing is based on consent.
Raise concerns about decisions made solely through automated processing, where applicable.

These rights are not absolute and may be subject to legal limitations or exemptions.

To exercise a right, contact us at info@jakeandjulia.com. We may need to verify your identity before completing your request.

Children's Privacy

Our website and services are not directed at children. We do not knowingly collect personal information directly from children without appropriate authorisation.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and address the matter.

Third-Party Links

Our website may contain links to websites operated by third parties. We are not responsible for the privacy practices, security or content of those websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.