Payment Policy

This Payment Policy explains the payment methods accepted by Jake and Julia and how payments are processed when you place an order through Jakeandjulia.com.

Currency

All prices displayed on our website are shown in Pounds Sterling (GBP).

Prices include applicable taxes where required by law unless otherwise stated during checkout.

Accepted Payment Methods

Available payment methods are displayed during checkout. Jake and Julia currently accepts the following payment methods:

Visa
Mastercard
Maestro
American Express
PayPal
Apple Pay
Google Pay
Shop Pay

The availability of certain payment methods may depend on your device, payment provider, browser or financial institution.

When Payment Is Taken

Payment is authorised or collected when you place your order.

Orders will only proceed to processing after payment has been successfully authorised.

In some cases, your bank or payment provider may place a temporary authorisation on your account before the final payment is completed. The timing of this process is determined by your payment provider.

Secure Payments

We are committed to providing a secure shopping experience.

All payments are processed through trusted third-party payment providers using encrypted and secure payment technology designed to protect your personal and financial information.

Jake and Julia does not normally store your complete payment card details. Payment information is processed securely by authorised payment providers in accordance with their own privacy and security standards.

Payment Verification

To help protect customers against unauthorised transactions, your bank or payment provider may request additional verification before approving a payment.

This may include security checks such as One-Time Passwords (OTP), biometric verification, banking app approval or 3D Secure authentication.

Where necessary, we may also contact you to verify order information before dispatching your order.

Declined or Failed Payments

If your payment cannot be authorised, your order will not be processed.

If this happens, we recommend:

Checking that your payment details have been entered correctly.
Confirming that sufficient funds are available.
Contacting your bank or payment provider.
Trying another available payment method.

Jake and Julia is not responsible for payment refusals made by your bank or payment provider.

Order Confirmation

After your payment has been successfully authorised, you will receive an order confirmation email containing your order details.

If there is a problem with your payment after your order has been placed, we may contact you to help resolve the issue before processing your order.

Refunds

Approved refunds are issued to the original payment method used when the order was placed, unless otherwise required by applicable law.

Once a returned item has been received and inspected, approved refunds are normally processed within 7 business days.

The time it takes for funds to appear in your account depends on your bank or payment provider and is outside our control.

For more information about returns and refunds, please refer to our Return & Refund Policy.

Fraud Prevention

To help protect our customers and our business, we reserve the right to decline, cancel or delay orders where fraudulent activity, unauthorised transactions or suspicious payment behaviour is reasonably suspected.

Where appropriate, we may request additional information to verify an order before it is dispatched.

Payment Provider Charges

Jake and Julia does not charge additional fees for using any of the payment methods listed above.

However, your bank or payment provider may apply its own charges, including foreign transaction fees, currency conversion fees or other service charges. These charges are determined solely by your financial institution.